Webspace, Inc has been in operation since 2000 (nearly 20 years) and conducts business in a fair and ethical manner. With the recent spike in fraud, we want to be sure that you are taking proper steps to protect yourself against fraud and have compiled this information for that purpose.
Never provide credit card, social security, address, or other personal information to callers
It is trivial for scammers to spoof legitimate telephone numbers. Even if the call seems legitimate, it is ALWAYS a good idea that YOU call the business back on a publicly listed telephone number before providing personal or billing information.
Never provide your social security number over the phone or by e-mail
There are very few organizations that you should ever share your social security number with and you should NEVER share it via e-mail (e-mail is not secure). Even if a company asks, you should refuse by default without a very good explanation. We never request a social security number from our customers. If you are an affiliate or earn commission, we may request your business Tax ID number.
Never pay for services with unusual or untraceable currency
Any reputable company will accept common methods of payment. This may include check, credit card, PayPal, and electronic draft. If you are ever asked to pay by wire transfer, gift cards, calling cards, Bitcoin, or setting up and funding an account on an unrecognized payment platform, you should be extremely skeptical. When you pay with unconventional methods, it's likely to be a scam and you have very little chance of getting the money you lose back.
Never pay a company you do not recognize
In our industry, it is common for companies to represent themselves in misleading ways. A company may represent themselves as your domain registrar, or your domain listing service, or as a Google authorized provider. Scammers can easily find if you own a domain name or whether your company has a website. As a rule, you should only pay companies that you recognize as your existing service provider. If in doubt, ask your existing service provider(s) that you have a trusted relationship with.
Never click a questionable link or ad (in e-mail or on a website)
A blinking alert on a website telling you your computer has been infected is almost guaranteed to be hiding malware (and clicking it will result in an infected machine). Emails that claim to represent your bank, your credit card company, etc. also have a high likelihood of being a scam. NEVER click a link in an e-mail to go to your bank or credit card company's website... instead, type it directly into your browser or open the corresponding app.
Never provide sensitive information in response to a digital communication
These days, scammers have many paths to find victims. Telephone calls, postal mail, and e-mail have been in use by scammers for decades. However, social media and smartphone apps have opened up a much larger avenue. You should be extremely cautious about what information you share.
Avoid smartphone apps that are not necessary
Before you install any app, ask yourself whether it is something you absolutely need (and immediately uninstall it if you only need it for a brief period). It is safer to use a company's website than their app (websites have many more security restrictions than apps), even if it may be a slight inconvenience.
Back up your data regularly
Ransomware has become a more common scam where an attacker holds your data hostage in exchange for electronic payment (typically cryptocurrency like Bitcoin). Keeping regular backups ensures that if your computer gets infected, you can restore without having to pay a ransom. A computer / security expert may also be able to help you remove the ransomware from your machine, but you have to act quickly.IF YOU REALIZE YOU'VE BEEN SCAMMED
Realizing you've been scammed can be embarassing and you may end up mad at yourself for falling prey. That is part of the reason scammers are as effective as they are. If you realize that you have been scammed DO NOT try to fix the situation yourself and DO NOT continue to communicate with the scammer.
If you paid a scammer via a traditional payment method, discuss the issue with your bank or credit card company. If you or your business have lost substantial funds through non-traditional payments and are a US resident, your only recourse may be reporting the incident to your local FBI field office. If you find that your data is being held hostage, you should also discuss the situation with a computer security expert to see if they can help.